GameBag is a hunting and fishing logbook and community app operated by Symbiotic Solutions ("we," "us"). This policy explains what we collect when you use the GameBag mobile app and this website, how we use it, and the choices you have. Questions: support@gamebagusa.com.
1. Information you give us
| What | Why |
|---|---|
| Account details: first and last name, username, email address, password (stored only as a one-way hash), optional home state, optional profile photo and bio | Create and secure your account, show your profile, and send account emails such as password resets |
| Hunt and catch logs: species, quantity, harvested or sighted, the U.S. state, date, weapon or gear category, field notes, and whether the log is public | Show your logbook, feeds, stats, and slam progress |
| Photos you attach to hunts, your profile, or clubs | Display them in the app |
| Social activity: comments, @mentions, likes, friends you follow, clubs you create or join, and join requests | Run the community features and send related notifications |
| Settings: notification preferences and pinned feed filters | Respect your choices |
| Messages you send to support | Answer you |
2. Information collected automatically
- Push notification token. If you allow notifications, your device gives us a push token so we can deliver alerts. We store it with your account and the platform (iOS or Android).
- Diagnostics. We use Sentry to collect crash reports, performance data, and, for a sample of sessions or when an error occurs, a session replay. Replays mask text and images by default. This data is not tied to your name or account.
- Server logs. Our servers record basic request information, such as IP address, device user agent, time, and the request made. We use it for security and troubleshooting and keep it for a limited time.
3. Location
GameBag does not collect your device's precise location. Hunts are tagged only with the U.S. state you choose. Photo metadata, including GPS coordinates, is removed on your phone before upload and removed again on our servers.
4. What other people can see
- Your username, name, profile photo, bio, home state, and the clubs you belong to are visible to other users.
- Hunts marked public appear in feeds and on your profile for anyone using GameBag.
- Hunts that aren't public are visible only to you and to members of any club you choose to share them with.
- Comments and likes are visible to anyone who can see the hunt. Club stats and leaderboards are visible to club members.
- Your email address is never shown to other users.
5. How we use information
We use information to provide and improve GameBag, secure accounts, prevent abuse, send service messages and the notifications you've enabled, respond to support requests, and comply with law. We do not use your information for targeted advertising. The app may show sponsored content, but we don't share your personal information with sponsors.
6. Service providers
We use trusted providers to run GameBag. They process data only on our behalf:
- Amazon Web Services: hosting, database, photo storage, and email delivery (United States)
- Sentry: crash reporting and diagnostics
- Expo, Apple Push Notification service, and Google Firebase Cloud Messaging: push notification delivery
- Apple App Store and Google Play: app distribution, under their own privacy policies
7. Sharing
We do not sell or rent your personal information, and we don't "share" it for cross-context behavioral advertising. We disclose information only to the providers above, when required by law or to protect the safety and rights of our users and the public, or as part of a merger or sale of the business, in which case this policy continues to apply.
8. Retention and deletion
We keep your information while your account is active. You can delete your account at any time in the app (Profile → Settings → Delete Account) or by following the steps on our account deletion page. Deletion permanently removes your profile, hunts, photos, comments, likes, friends, club memberships and clubs you own, notifications, and push tokens from our active systems. Residual copies may remain in encrypted backups for a limited period before they are overwritten. Anonymous diagnostics may be retained under Sentry's retention settings.
9. Your choices and rights
- Edit your profile, change whether each hunt is public, and control notifications in Settings.
- Turn off push notifications in your phone's settings at any time.
- Request access to, correction of, or deletion of your personal information by emailing support@gamebagusa.com. Depending on where you live (for example, California), you may have additional rights. We won't discriminate against you for exercising them, and we'll verify your request through your account email.
10. Security
We use encryption in transit (HTTPS), hashed passwords, access controls, and photo metadata stripping. No system is perfectly secure, so please use a strong, unique password.
11. Children
GameBag is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, contact us and we will delete it.
12. Changes
We may update this policy. If we make material changes, we'll update the effective date above and, where appropriate, notify you in the app.
13. Contact
Symbiotic Solutions
Email: support@gamebagusa.com